AMG Care Services Ltd

Date of assessment 22 April to 7 May 2024. We visited the office on 22 April 2024. We reviewed records offsite and spoke with employees and people and their relatives between 25 April 2024 to 3 May 2024. AMG Care Services Ltd is a Domiciliary care agency (DCA) providing personal care for people living in their own homes in the community. This was a responsive assessment due to concerns raised to us about the service. Not everyone who used the service received personal care. This is the first assessment of the service. The assessment did not cover all parts of our Single Assessment Framework. We reviewed quality statements in Safe and Well-led key questions only and have therefore not given the service an overall rating. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We found 4 breaches of the legal regulations in relation to safe care and treatment, governance, staffing and fit and proper person employed. Risks to people were not always assessed, monitored and managed to keep them safe. Medicines were not always safely managed. The provider had failed to operate robust recruitment procedures, including undertaking any relevant checks. The provider had failed to ensure staff were trained to enable them to deliver safe and effective care and support to people. Governance systems and audits were not always effective in identifying or addressing areas for improvement. However, we did receive positive feedback from partners who work with the service regarding completing detailed initial assessments and being responsive and flexible to people’s needs. We have asked the provider for an action plan in response to the concerns found at the assessment.