Privacy Policy

1. Who We Are

This Privacy Policy explains how CareVerified ("we", "us", "our") collects, uses and protects your personal information when you use careverified.co.uk. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information in the following ways:

• Information you provide: If you contact us via email, complete an enquiry form or provide feedback, we may collect your name, email address and the content of your message.
• Device and usage information: When you visit the site we may collect technical information such as your IP address, browser type, operating system, pages visited and device identifiers.
• Cookies: We may use cookies and similar technologies to remember preferences, understand how the site is used and improve your experience. See "Cookies" below.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the care information and search service;
• Respond to your enquiries and requests;
• Improve and personalise the site, including analysing usage;
• Maintain the security and integrity of the service;
• Comply with our legal and regulatory obligations.

We rely on legitimate interests to run and improve the service, and on your consent where we process data for optional purposes. You may withdraw consent or object to such processing at any time.

4. What We Do NOT Do

CareVerified is a care-information directory. The care service listings, inspection ratings and contact details we display are compiled from public records published by the Care Quality Commission. We do not collect sensitive health information about you, and we do not sell or rent your personal data to third parties for marketing purposes.

5. Cookies

Cookies are small text files stored on your device. We may use essential cookies (required for the site to function, such as remembering your comparison shortlist) and analytics cookies (to understand how visitors use the site). You can control or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the site.

6. Sharing and Disclosure

We do not sell your personal information. We may share data only where necessary to operate the service, including with trusted service providers who help us host, secure and analyse the site, and where required by law or to protect our legal rights. Any providers we use are bound by confidentiality obligations.

7. Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss or alteration.

Unfortunately, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access a copy of the personal information we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data;
• Object to or restrict certain processing;
• Receive your data in a portable format;
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at the details below. We will respond within the timescales required by law.

9. Third-Party Links

Our site may contain links to external websites, including care providers, the CQC and other resources. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@careverified.co.uk.