Annex Abbey House

This assessment took place between 28 April to 11 May 2026. This service is a care home providing personal care to up to 4 people who may be living with dementia or have mental health needs. At the time of our assessment, there were 4 people using the service.Systems were in place to protect people from risk of abuse. Risks to people’s safety and wellbeing were managed effectively. Staff received appropriate training and support to develop in their roles and deliver safe, effective, high-quality care. There were enough staff to meet people’s needs. They worked well with each other and others involved in people’s care so that people experienced consistent and continuous support. Recruitment processes were robust and only suitable staff were employed to work at the service. Infection control practices were maintained effectively.People were involved in assessing their needs and received person-centred care. People’s care was reviewed regularly to ensure this remained effective and achieving positive outcomes.People were supported to maintain their health and wellbeing and received their medicines when they needed them. Staff supported people to understand their care so they could give informed consent.People were supported to have choice and control over their care and support and to maintain their independence. Information was provided in ways that reflected people’s needs and preferences. People were treated with fairness and equality and were supported to access care and support when needed.The service was led by a registered manager who understood people’s needs and promoted an open culture where concerns could be raised and addressed. Governance systems helped to identify and address any shortfalls at the service. The registered manager ensured the service was focussed on learning, inclusion and partnership working which helped drive continuous improvement.